this post was submitted on 30 Jun 2025
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Once a user came into our office on the verge of tears. Her notebook wouldn't boot and she thought that meant her thesis was lost.
Didn't make a backup either.
But luckily it was the mainboard that quit and not the SSD. So we were able to decrypt it and get her up and running again. After we told her to make a backup next time, she was so happy that she wanted to give us money. We refused.
Come next day, she stormed in, without saying a word. Just threw a pile of candy and a handful of soft drinks on our table and ran off before we could do anything about it.
Fuck you, boss. That's our candy now.
Thats a great feeling. I did extremely low level tech support for other students while at uni. in 2003 (Think issuing user names, filling copy paper, sorting out storage space allocation on the shared drives.) Small part time job that paid for boze. A girl came in with a 3.5" floppy disk on the verge of tears and said she couldn't get the file on it. It was her master thesis and the only place she had stored it. We still had floppy disk drives and I slitted it in and used a dos shell to acess a: but nothing. No disk in drive. I took the floppy out and noticed that the metal protection of the actuall disk (that soft plastic circle) didn't slide properly. To me it looked like the spring was just to worn and had no tension. Took it off and could then access the files on it. Error was that the spring wasn't able to slide the metal protector away when inserted into the reader.
Copied the files to her "home" area, sent a copy by email and gave her a new floppy with the files and told her about the importance of back ups.
The sheer look of relief and gratitude was priceless.
The whole story just warms my heart.
Heroes definitelly don't always wear capes!