this post was submitted on 15 Nov 2025
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In August 2025, two nearly identical lawsuits were filed: one against United (in San Francisco federal court) and one against Delta Air Lines (in Brooklyn federal court). They claim that each airline sold more than one million “window seats” on aircraft such as the Boeing 737, Boeing 757, and Airbus A321, many of which are next to blank fuselage walls rather than windows.

Passengers say they paid seat-selection fees (commonly $30 to $100+) expecting a view, sunlight, or the comfort of a genuine window seat — and say they would not have booked or paid extra had they known the seat lacked a window.

As reported by Reuters, United’s filing argues that it never promised a view when it used the label “window” for a seat. According to the airline, “window” refers only to the seat’s location next to the aircraft wall, not a guarantee of an exterior view.

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[–] dan1101@lemmy.world 361 points 2 days ago (15 children)

If the seat doesn't include a window then it needs to be called a wall seat. This is an open and shut case of false advertising.

[–] kambusha@sh.itjust.works 56 points 1 day ago (3 children)

Or at least put a monitor running Microsoft.

[–] Reverendender@sh.itjust.works 26 points 1 day ago (1 children)

At one point in my career, they moved us to a long white room with no windows. (The reason this particular room on this floor did not have windows was that on the wall, where the windows normally would have been were large external letters on the outside of the building spelling out the original name of the building. So of course you couldn’t have windows behind the externally mounted letters.) And their attempt at making it bearable was to put giant vinyl stickers of somewhat cartoonish window scenes along the big long outside white wall. I did not enjoy working in that space.

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[–] popekingjoe@lemmy.world 201 points 2 days ago* (last edited 2 days ago) (6 children)

This is so fucking dumb. It has that "boneless wings can contain bones" judgement energy from Ohio awhile back. 🤦🏻

[–] arrow74@lemmy.zip 97 points 2 days ago* (last edited 2 days ago) (7 children)

That case does at least make some sense. All meat products can contain bone due to them being from you know animals.

Basically they felt that encountering bones in a meat product is a normal, acceptable, and understood risk.

Now if he was give a plate of boneless wings and each wing was full of bones that would be a different case entirely.

This was an inadvertent bone fragment. Can happen in any meat product.

[–] yuknowhokat@lemmy.world 17 points 1 day ago (4 children)

My issue with boneless wings is that they are not Wing meat at all. They're chicken tits.

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[–] adespoton@lemmy.ca 100 points 2 days ago (2 children)

I remember back when the seats actually aligned with the windows on airplanes, such that you could sit in a seat and look out the window.

Then they started shoving more rows of seats in. Over the past 20 years or so, I’ve often got a “window seat” where the nearest window is positioned directly beside the seat in front, where nobody can open or close the cover without fully reclining (ha) the seat, and there’s zero view because of the angle.

Technically still a window seat, as there IS a window nearby, but not what you’d expect coming from any other mode or era of transport.

[–] chiliedogg@lemmy.world 17 points 2 days ago (2 children)

In my experience the window also isn't usable from the window seat unless you're really short. And the way the fuselage curves up at the side, there's also no shoulder room.

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[–] NuXCOM_90Percent@lemmy.zip 14 points 2 days ago (2 children)

And newer planes all have windows where the tint is controlled by the crew (so as to minimize conflict between passengers) which... I still like to look out while stretching my legs near the bathroom but pretty sure staring out a ridiculously tinted window at some clouds isn't what people think of when they hear "window seat".

Like... I kinda agree that "window seat" doesn't actually mean you have a window these days. I would argue that they should be renamed but "wall seat" is going to just make people realize why aisle seats are the best choice... and I like my aisle seat so piss off.

[–] XeroxCool@lemmy.world 16 points 1 day ago

I rode a 787 intercontinentally for the first time earlier this year and was very disappointed by the forced tint. I was really excited to see, I believe, the arctic ice cap. Nothing. Like, I get it's a long flight and apparently most people just take drugs and sleep, but damn. I would have shielded it with my jacket anyway.

But even still, know how I deal with wanting to nod off when a 4am flight hits day break? A $6 sleep mask. I'm not affected by windows, reading lamps, the crew flicking the lights for fun, that one person typing in Word at full brightness on a red eye flight, or people using flashlights to search their bag.

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[–] AnitaAmandaHuginskis@lemmy.world 71 points 1 day ago (5 children)

"War is peace"

That's what they are trying to pull. Look it up.

According to the airline, “window” refers only to the seat’s location next to the aircraft wall

Then call it "wall seat"

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[–] WFloyd@lemmy.world 69 points 1 day ago (2 children)
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[–] Modern_medicine_isnt@lemmy.world 68 points 1 day ago (4 children)

And this is why the civil court system is just plain broken. Despite the astronomical cost of taking this upsurd stance in court, it is worth it. Thier needs to be damages assesed for the absurdity of the logic used to force something to cost more court time than it should get.

[–] IronBird@lemmy.world 18 points 1 day ago

dismiss with prejudice/disbar the lawyers that push these lawsuits at all

course, there are plenty of rigged court systems in the US that justify their whole existence via these sham lawsuits, so...

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[–] MourningDove@lemmy.zip 55 points 1 day ago (2 children)

Cool. So since the government is going to side with this bullshit: I say that “income tax” doesn’t mean a tax on my income.

[–] Bot@sub.community 21 points 1 day ago (2 children)

Since I don’t technically ‘come’ ‘inside’, so I won’t pay it

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[–] explodicle@sh.itjust.works 17 points 1 day ago

This scam already exists. That's why Jeff Bezos pays a much lower rate on what is - bullshit aside - his income.

[–] Kolanaki@pawb.social 48 points 1 day ago (1 children)

Would a reasonable person assume that is what it meant? Probably not. United should lose this case.

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[–] snooggums@piefed.world 44 points 2 days ago (1 children)

A window seat without a window is like an isle seat that isn't on the isle.

False advertising.

[–] DarrinBrunner@lemmy.world 24 points 2 days ago

Aisle refers to the space between the rows. Every seat is an aisle seat.

/s

[–] axexrx@lemmy.world 44 points 1 day ago (1 children)

The agreement was im paying 355 dolars for a window seat. If 'window seat' just refers to the location, then dolars just refers to the fact its an amount of currency, and ill have my bank adjust the payment to reflect that was in pesos.

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[–] DJKJuicy@sh.itjust.works 39 points 1 day ago (3 children)

I mean, don't charge extra for something then not deliver it. Seems cut and dry.

If the aisle/middle/window in coach all cost the same price then no one would have any standing to sue. The airlines charged customers extra. They did this to themselves.

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[–] ryathal@sh.itjust.works 39 points 2 days ago (1 children)

Reminiscent of the lawsuit about pints of beer being less than a pint. Bars argued it was a style of glass and not a unit of volume.

[–] NotMyOldRedditName@lemmy.world 15 points 1 day ago* (last edited 1 day ago) (2 children)

This one is infuriating. It's a legal measurement here, and when they go out and test in major cities the failure rate is very high.

A lot of places have switched to glass or sleeve though.

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[–] BCsven@lemmy.ca 32 points 1 day ago (2 children)

Next there won't be a seat, the term "seat" just means the place you stand for the whole trip

[–] ToastedRavioli@midwest.social 14 points 1 day ago (4 children)

If airlines could get away with stacking people in there like a transatlantic slave ship they would do it.

As a mildly tall person, not even exceptionally tall, flying as it is already is borderline painful. The seat space is not built for anyone who isnt pint sized

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[–] dhork@lemmy.world 31 points 2 days ago* (last edited 2 days ago)

I prefer window seats specifically because they are up against a wall, and I know I have an armrest to myself. If that's where I end up, I am more likely to just close the window shade, particularly if I am jetlagged and need sleep.

However, I had status on United for a while and throughout that whole time did not have to pay any extra fees for that "window" seat. If the airlines are up-charging for window seats, then they better have windows, otherwise they should call them something else.

[–] VicksVaporBBQrub@sh.itjust.works 30 points 2 days ago (1 children)

Obstructed view discount. We have the technology.

collapsed inline media

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[–] MisterFrog@lemmy.world 24 points 1 day ago (6 children)

Are their no small claims tribunals in the US? This refund would be over so quickly in Australia and no doubt the ACCC would be on their arse.

We barely do anything about monopolies here these these days, but at least false advertising and right to refunds are rock solid.

Also, those seat selection fees are crazy. International flights I've seen like $8, maybe $15 if you're getting really crazy.

Who in the world is paying $100 to select their seat?

[–] Corkyskog@sh.itjust.works 14 points 1 day ago

There are small claims courts in the US.

Its a pain in the ass and you can't get extra damages or anything like that. So the most people would be entitled to was the 30-100 bucks they overpaid for their seat. It would also require each claimant to spend hours of their life preparing and doing it.

So instead they do class action, so it can all be on trial and anyone in the class can apply for a refund quickly if they win.

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[–] Plurrbear@lemmy.world 23 points 1 day ago* (last edited 1 day ago) (2 children)

Wouldn’t that be the definition of, “Bait and switch”??? Which is already illegal?

You PAY EXTRA for a WINDOW SEAT and there’s no window?! Why would someone pay more then? What would be the point of paying more if there’s no “window” seems very cut and dry! That’s like paying extra for an aisle seat and get a middle seat, that’s NEVER in question, they are just trying to get people’s money! Savages!

This just proves don’t fly United nor Delta… which they are already super high priced anyways…

[–] ayyy@sh.itjust.works 12 points 1 day ago (7 children)

The main reason I like window seats isn’t because of the window, it’s because I can fall into deep sleep and nobody will wake me up because they need to get out and pee.

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[–] henfredemars@lemdro.id 19 points 2 days ago (4 children)

I’ve had this happen to me and I did feel like it was kind of a rip off. They should rename the seat to wall seat and be done with it.

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[–] Sunflier@lemmy.world 16 points 1 day ago* (last edited 1 day ago) (3 children)

So, basically they're trying to get us ready for these standing seats.

The regulatory requirements to make standing airline seats possible have not been met in either Europe or North America, and they're unlikely to ever be satisfied—unless government oversight finally becomes so corrupt and useless that this concept is forced through.

Under this administration?

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[–] ilinamorato@lemmy.world 15 points 1 day ago

This wouldn't be a problem if they left the seats where they were from the factory instead of squashing them all as close together as possible.

[–] hperrin@lemmy.ca 15 points 2 days ago

It literally does. Otherwise we would call it a fuselage seat.

Maga gutted consumer protections have consequences

On one hand: for me, as an aisle-seat-preferer, the draw of a window seat is simply not having a meatbag on both sides of me.

On the other hand: yeah it’s definitely false advertising.

[–] HubertManne@piefed.social 13 points 1 day ago

This does seem like the worst seat option unless you really just want to sleep and even then you can get it with window and pulling the shade down. Its like obstructed view seating. Honestly even the isle on that row should be notified of the lack of a window.

[–] darklamer@lemmy.dbzer0.com 13 points 1 day ago* (last edited 1 day ago)
[–] buttnugget@lemmy.world 12 points 1 day ago (7 children)

They’d be right if that’s how people referred to the outer seats, but it’s not. It’s not like “boneless chicken wings” where you know it’s not an actual deboned chicken wing. There is no question that people say window seat to mean a seat next to a window and not the opposite of an aisle seat.

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