how many bags of popcorn can we eat before the other half panic, pivot hard or go out of business?
this post was submitted on 13 Jun 2025
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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
…and the other half insists on learning the hard way.
The other half is too deep in the shit and too proud to admit they are wrong
I will note that AI customer service could be an improvement. Customer service helpline jobs are one of the worst jobs to get paid peanuts to do.
Of course, my preference is to upgrade the crap voice recognition system with an AI voice recognition system, which is way better at understanding words. The help desk jockeys can stay, as they do the real work.
As someone who works in customer support, I support this. Fuck ai.
Thank fucking god
that is to say they did it and its not working.
Point and laugh, everyone.
the other half also replaced business analyst with AI
Good. AI models don't have mouths to feed at home, people do.
Theyll use it as an excuse to say they cant find workers now because of ai and need to oursouce to a cheaper country
If the customer support of my ISP doesn't even know what CGNAT is, but AI knows, I am actually troubled whether this is a good move or not.
Try asking for a level 2 support tech. They'll normally pass your call to someone competent without any fuss.
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I sincerely hope this causes every last one of those motherfuckers some serious pain like actual physical pain
Ah... the flash in the pan is showing it's first signs of dying out