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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I will note that AI customer service could be an improvement. Customer service helpline jobs are one of the worst jobs to get paid peanuts to do.
Of course, my preference is to upgrade the crap voice recognition system with an AI voice recognition system, which is way better at understanding words. The help desk jockeys can stay, as they do the real work.