this post was submitted on 28 Mar 2025
109 points (95.0% liked)

Ask Lemmy

30587 readers
1010 users here now

A Fediverse community for open-ended, thought provoking questions


Rules: (interactive)


1) Be nice and; have funDoxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them


2) All posts must end with a '?'This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?


3) No spamPlease do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.


4) NSFW is okay, within reasonJust remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com. NSFW comments should be restricted to posts tagged [NSFW].


5) This is not a support community.
It is not a place for 'how do I?', type questions. If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.


6) No US Politics.
Please don't post about current US Politics. If you need to do this, try !politicaldiscussion@lemmy.world or !askusa@discuss.online


Reminder: The terms of service apply here too.

Partnered Communities:

Tech Support

No Stupid Questions

You Should Know

Reddit

Jokes

Ask Ouija


Logo design credit goes to: tubbadu


founded 2 years ago
MODERATORS
 
you are viewing a single comment's thread
view the rest of the comments
[–] Opinionhaver@feddit.uk 13 points 5 days ago* (last edited 5 days ago) (4 children)

I'm not sure if this is any longer the case but I've heard that Leatherman, despite "only" having a 25 year gurantee will pretty much repair/replace any of their multitools you send them no matter how old.

[–] joelectron@lemmy.world 12 points 4 days ago

When a friend broke the saw blade on my Leatherman (which was ~15 years old), I sent it back to them for repair. A short while later I received a brand new Leatherman with a letter saying they were so sorry, but they didn't have parts for my old model anymore, so they sent me a brand new, better model. The letter also said they understood people had emotional connections to their tools, so if I decided I wanted the old broken tool back instead, they would hold onto it for me for a few months, and all I'd need to do was email them asking to swap.

10/10 the best customer service I've ever received.

[–] Twinklebreeze@lemmy.world 4 points 4 days ago (1 children)

I bought the last one at my Costco for $30-$50. My wife kept asking me why would I need it when I already have all of the other tools it has. She didn't get it. Still doesn't. I'm so happy to have this thing at work. Comes in really handy. It's good to hear about Leatherman being a good company. What's that? Have I ever used it? Well... Not yet, but I know a situation will eventually arise and I will be glad to have it readily available.

[–] Cryophilia@lemmy.world 2 points 4 days ago

I use mine a lot, but it's even more frequent that I think "damn, my leatherman is in my backpack and I could really use it right now"

[–] JayGray91@lemmy.zip 2 points 4 days ago

It still is as far as I know

Their tools though have gotten crazy expensive.