No no, it's great, thanks for sharing and sorry for your troubles. As I was reading your first comment I was getting freedom vibes and then, oh shit, you dropped their name. Yay! /s
The level of incompetence I've seen is peanuts compared to what you've been through. I looked up the specifics of PMI cancellation from the consumer financial protection bureau and the last letter they sent is simply wrong, while the second one was 99% correct. I think I'll send them copies of the letters and ask for clarification just to be a hassel.
Again I keep thinking AI. In what way they're using it, I don't know, but the randomness of the responses I've received makes me think nobody is at the wheel. The one time I called, the person gave me inaccurate numbers for pmi cancellation, and he said had to wait for a calculator to spit out a value. Perhaps they are interacting with an AI that dictates their output.
That's literally how it works, dunno why you're getting downvoted