this post was submitted on 20 Aug 2025
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Maybe I'm just too chronically online, but people seem to complain a lot more about Tim Hortons than other fast food places. Even though they have a lot of the same issues.

Edit: I guess I have bad taste in fast food. I like Tims 🤷‍♀️. I think the prices are reasonable for fast food, and their stuff tastes better than mcDonalds. I don't drink coffee much so I can't compare to other places. I can get why people don't like the company itself though.

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[–] sorrybookbroke@sh.itjust.works 104 points 3 days ago* (last edited 3 days ago) (2 children)

It sold out to a multinational organization becoming non Canadian owned before changing their coffee, all their baked goods, and rebranding as a bit of a psuedo upscale fast food provider.

What was a chill, decent coffee spot with some in house baked good swapped out for just another resteraunt with coffee that served frozen factory made baked goods that are dry, tasteless, overpriced, and boring.

Quality dropped, nolonger Canadian owned, vibe changed entirely, price went up.

Tims shouldn't sell pizza, or fifty different lunch items. It shouldn't be a cheaper upscale caffe, it shouldn't be in competition with starbucks or McDonalds let alone both. But that's what it is now.

[–] 9488fcea02a9@sh.itjust.works 52 points 3 days ago

It sold out to a multinational organization becoming non Canadian

and yet they continue to market themselves as an essential part of the fabric of canadian culture, and people eat it all up

[–] CircaV@lemmy.ca 6 points 3 days ago (1 children)

There’s literally Tim Horton’s in the Middle East

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[–] grte@lemmy.ca 18 points 3 days ago* (last edited 3 days ago)

I wouldn't care about this at all if either A) It was a Canadian company that made good coffee/food and actually represented us well.

Or

B) Took that maple leaf off their stand. There is nothing Canadian in this picture to be putting the maple leaf on.

[–] glibg@lemmy.ca 65 points 3 days ago (1 children)

Cuz it used to be great, but due to capitalism it has grown worse and worse over time. I mean, I eat and drink there because I am also a slave to convenience but it's not "good" like it once was.

[–] al_Kaholic@lemmynsfw.com 8 points 3 days ago (5 children)
[–] CountVon@sh.itjust.works 19 points 3 days ago (3 children)

Prior to 2003 for sure, which was they year they switched from fresh baked in house to par-baked frozen donuts. I suspect the rot started earlier than that though. The company was actively shifting away from coffee and donuts, and pursuing aggressive growth way back in the 90s.

[–] Doubleohdonut@lemmy.ca 12 points 3 days ago

Around here the timing is always described as "when they gave McDonalds their coffee contract"

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[–] GrindingGears@lemmy.ca 18 points 3 days ago (1 children)

2005 was when they went public. That's when the enshittification started. It all started when they went central with their bakeries and pulled all the baking from in house. Then the prices started going up. 25 cents per fiscal year, almost to the calendar date. Then shit started getting smaller. Less staff. The bagel toasters suddenly sped up a whole lot.

Fast forward to like say 2015, they were probably the biggest users of the TFW plan. Didn't train anyone properly. Couldn't keep staff. The toasters went so fast the bagels pretty much shot like a torpedo out of the toaster when someone put one down. Food was never warm. Lids leaked like hell, and no one would do anything about it.

Used to be a multiple times a day tim visitor. Best thing that ever happened to me was when they went to shit. It correlates directly with better health, better financial health and habits and it removed what was pretty much an addiction. I haven't even been inside one since COVID.

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[–] glibg@lemmy.ca 5 points 3 days ago (3 children)

It was better then, yes. They still operated as a bakery at that point.

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[–] CocaineShrimp@sh.itjust.works 40 points 3 days ago (1 children)

To reiterate other points in the thread: they used to be pretty good and Canadian.

But in 2014, they were bought out by Burger King and the quality absolutely plummeted. Their coffee supplier went to McDonalds, and all the baked goods are now frozen rather than fresh; making them stale

They've cut enough corners that the brand is now associated with low tier trash. But because they used to be Canadian, and still try to market themselves as Canadian, it's become offensive. This is not what Canadians want to associate themselves with anymore

[–] garbagebagel@lemmy.world 12 points 3 days ago

I agree with most of your points, but the quality went down wayyy before 2014. My mom worked there in the early 2000s when everything was made in house. By the time I started my first job there in 2008/2009, absolutely nothing was made in house. Around 2010/2011 is when they got rid of the last semi fresh item - the muffins would be made with frozen dough, but they switched to bringing in fully baked frozen muffins that go in a high powered microwave (essentially) for about 3 minutes.

The coffee swap was definitely the last straw though. Their new coffee is worse than garbage.

[–] Grandwolf319@sh.itjust.works 38 points 3 days ago* (last edited 3 days ago)

Cause outsiders (since you mentioned online) associate Tim Hortons with Canadians, and it’s seen as a Canadian symbol.

But they are way too corporate with low quality products to be Canadian, it pretty much screams Americanization.

[–] GrindingGears@lemmy.ca 37 points 3 days ago

Come on bruh. Have you been to a Tim Hortons in the last 20 years? Dumpster fire to the exponent of 100.

[–] Snowpix@lemmy.ca 32 points 3 days ago (2 children)

They're not Canadian anymore, they're not fresh, and the crap they serve is a shallow imitation of what they once were. The business that was started by Tim Horton himself died long ago, another victim of multinational corporations that fuck everything up in the name of profit.

[–] blindsight@beehaw.org 7 points 3 days ago

Yeah, it's owned by Burger King, and the new owners accelerated the reduction in quality that had started a decade before the buyout.

The reason for my particular gripes with Tim Horton's is their over-the-top Canadian branding of an American company. It should be illegal, as clearly false marketing.

They're also franchises, and are notorious for most franchise owners being borderline abusive to their largely teenage and immigrant staff, who may not know better or have the resources to fight back against illegal labour practices.

And the food is terrible, and the coffee is the second worst in the Canadian fast food industry (after A&W).

What is there not to hate about Tom Horton's?

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[–] ILikeBoobies@lemmy.ca 32 points 3 days ago

They keep trying to pretend they’re Canadian and there’s nothing good about it.

[–] andre613@lemmy.ca 31 points 3 days ago (1 children)

Tim's is about as Canadian as Donald Trump nowadays...

Sold out to a Brazilian mega-corp (Brazil has the some of the worst coffee on the planet). Cut everything down to the bone in terms of quality of product and quality of service to maximise profits, and is just coasting on nostalgia and the good will it built back when it actually WAS good (1990's... Damn, I miss those cherry sticks!)

[–] villasv@lemmy.ca 7 points 2 days ago* (last edited 2 days ago)

Brazil has the some of the worst coffee on the planet

Brazil is the biggest coffee producer, so it's both the biggest source of shit cheap coffee and also a big source of very good expensive coffee. Guess which one is picked as supplier for most chain stores?

If you get Brazilian beans from a local roaster, it's pretty damn good. But it's microlot so obviously expensive.

[–] slykethephoxenix@lemmy.ca 26 points 3 days ago

Eating Tim Hortons is like eating food made from someone describing food to a cardboard printer.

[–] reluctant_squidd@lemmy.ca 25 points 3 days ago

It used to smell like fresh baked bread and fresh ground coffee when you walked in.

Their pastries, donuts and buns were fresh baked in house. It was an experience to see a tray of steaming bread rolls coming out of the back while you were waiting for your order.

They switched their ethically sourced coffee bean supplier back when they sold out. If I remember correctly, McDonalds then swooped in and took over the supply contracts, so suddenly McDs had the superior coffee (in my opinion).

[–] BCsven@lemmy.ca 20 points 2 days ago (1 children)

Because its garbage. Decades back they had good coffee, fresh in store baked donuts, and good deals. Now is bland coffee, trucked in food that is garbage, and expensive. Nothing good about it anymore.

[–] phx@lemmy.ca 18 points 2 days ago

And it pretends at being a Canadian staple when in reality it hasn't been Canadian in ages

[–] nik282000@lemmy.ca 20 points 2 days ago

Because it's terrible. The food is terrible, they treat their employees terribly, the employees are understandably terrible themselves and the whole thing is shoved down our throats as 🍁 CANADIAN 🍁

[–] Lulzagna@lemmy.world 19 points 3 days ago

Because it was sold to American mega corps and the quality was driven into the ground by cutting every corner possible resulting in the worst products I've ever tasted.

[–] kethali@lemmy.ca 17 points 3 days ago (2 children)

Personally, I think their coffee is disgusting and tastes like dirt poured into a cup. As for other people's hate, no idea.

[–] Rocketpoweredgorilla@lemmy.ca 10 points 3 days ago* (last edited 3 days ago)

Yup, it sucks. Used to be pretty good but they switched suppliers, now it tastes like crap. Macdonalds now has their old supplier (but doesn't use the specific blend) and is way better than the tar they used to sell.

[–] Canconda@lemmy.ca 7 points 3 days ago (1 children)

Yea because around the time McCafe rolled out in Canada Tim Hortons switched to roasting their coffee inhouse while McDonalds had their supplier create a similar blend to the old tim hortons coffee.

[–] corsicanguppy@lemmy.ca 9 points 3 days ago (2 children)

Didn't McDonald's outbid Timmy's and get their actual supplier, and that's why McDonald's coffee taste like Timmy's used to?

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[–] masterspace@lemmy.ca 16 points 3 days ago* (last edited 3 days ago)

Creeping decline in quality due to capitalism + using Canada as their identity created a strong backlash from others who identified as Canadian but didn't identify with creeping decline.

Them selling out to a non Canadian company, and continuing to use Canadian identity to market themselves, then provoked even more intense backlash.

It's not just the reaction to being attacked by the undead, it's the reaction to being attacked by an undead friend.

[–] Frederic@beehaw.org 15 points 3 days ago

Well, I cannot write it better than all the comments here... Yes it was good 25 years ago, but selling it to BK, changing coffee beans (they used to be good, years ago they changed it, because of price I guess, and the new one is disgusting. McDo switched to the old TH beans AFAIK this is why the McDo coffee is good), having donuts came frozen and just heating them, capitalism, etc.

In the last 20 years I went to TH less than 10 times.

Quality is shit, and it's not even owned by a Canadian company.

Tim Hortons is known for fucking their workers hard and allowing their franchisees use indentured servitude.

[–] TribblesBestFriend@startrek.website 9 points 3 days ago (1 children)

Because Tim Hortons is the Burger King of Canada, after all they merge …

At the Beginning Tim Horton (the hockey player) started a pretty decent Dunkin Donuts like restaurant but at some point his actioneers oust him and he died without money for what he build. Now Tim Horton’s at this time was still something okay I guess, in Montreal language watchdogs asked Tim Horton’s to comply with French Language Law which they refuse and transforme the Tim Horton’s to Tim Hortons (because now it’s a name I guess).

Like you can see they always were shitty corporate citizen

Somewhere in the 2010s McDonald Canada tried to stole their market parts with better coffee and donuts. They partially succeeded because Tim Hortons at the time did great pub to bolster patriotic sentiment (they appears in How I met Your Mother after all). Since then they never really tried to be better and after that they merged with Burger King

[–] DerisionConsulting@lemmy.ca 7 points 3 days ago

and he died

like a loser, while under the influence and speeding. Good thing he didn't kill anyone else on the way out.

without money for what he build

He and his family still had shares when he died. After his death, she sold the shares. Granted, the business partner was probably taking advantage of a grieving widow, but he did have money, and control, of what he built when he died.

[–] Amuletta@lemmy.ca 9 points 3 days ago (1 children)

The baked goods taste stale and the coffee is overrated.

[–] Whitebrow@lemmy.world 12 points 3 days ago

The coffee isn’t even overrated, it’s just objectively not good.

[–] Nosavingthrow@lemmy.world 8 points 3 days ago

Idk, man, because anything mass produced has a high likelihood of sucking ass?

[–] Someone@lemmy.ca 8 points 3 days ago (1 children)

I think it's a combination of their consistent and obvious decline in quality, combined with the fact that most people in this country have been regular customers for at least some period of their life. Very few fast food chains are as widespread and common in small communities (McDonald's and subway come to mind). I don't remember any other fast food chains getting worse almost overnight, but I do remember Tim's switching to much worse bread on their sandwiches, and their donuts going from fresh, to frozen but decorated, to whatever you call the attempted smearing of nearly solid "icing" on top. Are other chains any better? I can't say for sure, but I can say Tim's at any previous point in history was.

[–] floofloof@lemmy.ca 5 points 3 days ago* (last edited 3 days ago)

Plus it went from Canadian owned to American. One more Canadian business down the drain. That won't endear a bran to Canadians, particularly in the current climate.

[–] spaghettiwestern@sh.itjust.works 8 points 3 days ago* (last edited 3 days ago) (4 children)

I think Canadians may be accustomed to much better fast food than we generally have in the U.S. Their restaurants may not be nearly as good as they once were, but compared to what's available in SoCal, Tim Hortons is gourmet food.

[–] InEnduringGrowStrong@sh.itjust.works 8 points 3 days ago (2 children)

compared to what’s available in SoCal, Tim Hortons is gourmet food.

Woah, this idea fills me with a vague sense of dread.
Like seriously, I'd rather eat pretty much anything other than Tim's. What options are even there then?
Wet Cardboard Express?
Get-Outta-here burger?

[–] TorJansen@sh.itjust.works 5 points 3 days ago

Fried Something On A Stick? But it's a franchise.

[–] Snowpix@lemmy.ca 5 points 3 days ago (1 children)

I don't even wanna know what passes for "coffee" over there.

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[–] Someone@lemmy.ca 6 points 3 days ago (1 children)

Man you must've visited the best Tim Hortons on a good day and also the worst In-N-Out and Chick-Fil-A if you think Tims is better. I might forgive you if you haven't tried Tim's in the past 20 years though, back when everything was made in store.

[–] spaghettiwestern@sh.itjust.works 5 points 3 days ago* (last edited 3 days ago) (2 children)

Went to Tim Horton repeatedly all over BC during a 5 week visit this summer, and while some of their food wasn't very good, every single thing was edible. That can't be said for the fast food we've were getting in SoCal before we stopped going, and that includes In-N-Out, McDonald's, Wendy's and to a lesser degree Carl's Jr. and Canes. We avoid Chick-Fil-A because we prefer our food without the side of church. I did try Tim Hortons years ago and you are right, it was substantially better, but the quality hasn't fallen nearly as much as the other restaurants mentioned.

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[–] floofloof@lemmy.ca 5 points 3 days ago (1 children)

Tim Hortons is awful. I can't imagine how bad your fast food must be.

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[–] BurgerBaron@piefed.social 7 points 2 days ago

Shit stale food for too much money. There's still 12+ car long drive-thru lines every morning.

[–] rekabis@lemmy.ca 6 points 3 days ago* (last edited 3 days ago)

Timmie’s used to be really good. But when private equity (the foreign owners) came in, they cut a lot of things that made the products superior. The brand of coffee was changed, the donuts were made centrally and shipped out, and a lot more “cost-cutting” features.

I still grab a French Vanilla when I need something sweet that has a decent caffeine base to keep me awake. But the quality has slipped such that I would rather make my own coffee at home than get theirs. A FV is just a convenience purchase at this point, something I get when I don’t have the opportunity to make my own coffee.

[–] HellsBelle@sh.itjust.works 5 points 3 days ago (2 children)

The easiest way to describe it is this ... when I used to go to Tim Horton's in Dryden, ON they would ask me if I wanted my Ice Cap made with milk, cream or chocolate milk.

They don't do that anymore.

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[–] Lemmyoutofhere@lemmy.ca 5 points 3 days ago* (last edited 3 days ago)

Because it’s awful processed chain restaurant “food”?

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