At one time I worked for IBM, supporting a nationwide company. There was a top guy who (like in the above story) thought he was hot shit. I think he was something like the CFO, but his ineptitude was recognized and he was pushed out. This company allowed people to move to a lower position, and he always thought he knew more about computers than everyone else, so he took the position of CTO.
One day I got a call from him, ranting that Outlook wouldn't open and these computers were hopelessly broken. The normal procedure was to remote connect into the caller's computer to directly fix any problems, but he decided he was smarter than the tech support people, and refused to allow me to access his machine. Fortunately I had direct contact with the on-site tech guy, who knew what he would be facing and went to the CTO's office.
When he got back a couple minutes later, I asked him what the issue was. "Outlook was already open, it was just minimized to the task bar."