this post was submitted on 02 Jun 2025
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Actually being able to troubleshoot things yourself instead of waiting for a reply from Microsoft support is a godsend.
Assuming the IT staff isn't comprised of a bunch of junior techs that only know the Microsoft suite and not the actual inner workings of how email and Linux works.
Conveniently, this could be a path to competence for those juniors in the long term.
You a glass half full type person, huh? Honestly, I admire that attitude. I hope you can keep that.
you're a "wish you all the best" type person huh? I hope you can keep that
I hope so. I would have loved the opportunity to be in that position, and if I was still working as a sys admin, I'd still live it.
"competency" in IT is more about your skills with the tools your company is using. My current company only has one super minor server running Linux so even if someone so advanced with Linux they make Richard Stallman look like a M$ shill wouldnt be a competent engineer in my infrastructure.
I do get what you're saying though and I wish more things would move to Linux in general. It's much nicer to manage.
Or way worse, what you said but senior techs.
Microsoft has been at this long enough that there is an army of old guys whose only - but extremely specialized - skillset is navigating arcane GUIs for group policies and AD administration. But drop them in a bash terminal and they're like a fish dropped on a tennis court.
Ew. I didn't think of it that way, but your right. Hopefully the seniors are tech smart and not just MS smart.
Modern MS infra administration is far from "navigating arcane GUIs": it's all about PowerShell, IaC, automation etc.
Yeah now it's all about navigating obscure web pages that mysteriously change every few months haha
true
I feel like most of the items aren't going to be real troubleshooting.
It's been a good bit since I worked the support desk, but even with generic microsoft updates, most of the 'questions' were basically the worst users finding a way to say 'It used to be this and I want it to be this way, hold my hand for an hour while telling me its not this way anymore until I get tired and then complain to someone else'.
Yeah, but that already happens every time Microsoft does a major version "upgrade".
And imagine how much more handholding it'll require when you fundamentally change everything about their computer lmao