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I don’t know if that actually violates any ethics, but it feels like it should, so I’d deal with it by writing a polite letter to whatever relevant licensing body that made it clear how upset I was to get rug pulled by someone I thought was a professional. Even if they toss it you’ll feel better for having written it.
Unfortunately, the property market is heating up now for spring, so I need to spend my time wisely. I think I'm just going to can all the listed properties of this estate agency. It's their fault that I couldn't have made an offer earlier because they refused to show me the basement because "they never had the key for it" - a common excuse from dodgy agencies - and with there being no photos of the basement it sounds fishy. I know it leaks, it's a 100yo property and neighbours have told me theirs does, but I think the agency wanted me to put an offer down without seeing it. When I specifically asked questions about it, they went unanswered, so I'm thinking maybe cracks.
Strange, huh!
Infuriating that you had that house sniped by someone you should've trusted, but if the agency was jerking you around like that, it was probably for the better. House hunting is a frustrating experience even in a good market, so expect more shit like this to happen. I would contact the agency and inform them that you'll be taking your business elsewhere and why, and leave it at that. Speak with a manager or owner if you can.