this post was submitted on 04 Mar 2025
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I agree, and good for you for leaving the restaurant. You could open a competing restaurant that doesn't use apps and let people vote with their wallets. It's not the nature of technology, its the decision of some people who are bad at knowing their customers. I don't "have to" wash my clothes in the washing machine, but you bet I won't even think about doing it manually. Forcing the use of an app is like only offering a vegan selection. If your customer didn't ask for it you are going to have a bad time. If you are the only place in town is a monopoly problem, and a different discussion.
Having to use an app to order food might be slightly annoying, but it beats working 12h a day in the field to feed my familiy. It's the firstest of first world problems.
In fantasy land you can open a competing restaurant. Back here on earth not only is that not an option for 99% of the population, most people are stuck with the couple choices they have in town and when tech comes in and forces the enshitificstion of services in order to pump stock price you’re stuck just eating this shit forever. That’s the problem. You seem to believe in “the invisible hand of the free market” when that simply doesn’t exist. Consumers aren’t rational. Investors aren’t rational. And the market is anything but free. Big tech is working really hard to make sure they have a stranglehold on every industry to make it worse and trap people into using their platforms.
Again, tech doesn't FORCE anything, people choose to fuck customers (and workers) and sometimes happen to use tech as an excuse. You don't need any tech to raise prices or lower wages, and those are some of the biggest problem we have. Whether I use an app or coins to pay for my parking is not the issue.
In a world with lobbyists, monopolies, big corporations donating billions to politicians, a QR code is nowhere near the top of the problem list.
And consumers are quite rational, the go consistently for the cheapest option that fulfills their need. You see it in online services, electronics, flights, etc.
Surely you can have your cake and eat it too, right?
I don't understand the question...