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This is very true, great point.
I also find it very hard to switch to Foss stuff for professional uses most of the time, because of the often rough user experience, or sometimes lacking industry standard features. When you do something full time you want to be using the smoothest version of what you need.
I don't blame the devs for this either. It's often one or a few enthusiasts doing it in their spare time for free, so I certainly don't say this in an entitled way. It's just the reality.
Yeah paid software babies users, often to the point of being annoying. FOSS assumes you can troubleshoot complex issues effectively. There's a happy medium somewhere in there but like you said, it's tough to get there with a limited volunteer dev team.