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An Apple fan says they lost '20 years of digital life' after using an Apple gift card (www.techradar.com)

submitted 1 day ago by throws_lemy@reddthat.com to c/technology@lemmy.world

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An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

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[–] enbiousenvy@lemmy.blahaj.zone 1 points 1 day ago

uh that sucks. I also recently contanted ubisoft customer service to disable 2FA on my account because I've lost access to my old phone which saved the 2FA key. It's seems like it's mostly handled by LLM, the reviewed by human but it works and solved within 15 minutes.

I was thinking maybe if I really need to contacting apple support could help. but it seems like it'll be a challenge. maybe I'll try in a few years.