this post was submitted on 15 Dec 2025
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An Apple fan says they lost '20 years of digital life' after using an Apple gift card (www.techradar.com)
submitted 1 day ago by throws_lemy@reddthat.com to c/technology@lemmy.world
130 comments fedilink hide all child comments
 

An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

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[–] pleaseletmein@lemmy.zip 3 points 1 day ago (1 children)

I’ve been locked out of mine. I called Apple and had the most ridiculous customer support interaction of my life. I screen shared with the person, showed them what was happening, they saw the error, read it out loud and then just… Said nothing was wrong and that I had access to the account. Despite having just seen for themselves that I didn’t.

[–] enbiousenvy@lemmy.blahaj.zone 1 points 1 day ago

uh that sucks. I also recently contanted ubisoft customer service to disable 2FA on my account because I've lost access to my old phone which saved the 2FA key. It's seems like it's mostly handled by LLM, the reviewed by human but it works and solved within 15 minutes.

I was thinking maybe if I really need to contacting apple support could help. but it seems like it'll be a challenge. maybe I'll try in a few years.