Ask Lemmy

I am not against AI but I am against how it will be used. Bit of back story I have worked with "AI" type of learning software for the last decade and have seen how business evolve the software.

Great example is working with UCaaS and CCaaS, phone systems if you aren't familiar. There is a little function known as metrics that providers can use to score agents and users calling in. By itself this is great knowledge to have as you can isolate what what is commonly said, build frequently asked questions for example or have an AI that can tell you those. However in the last five years or so I have seen this technology being used to abuse workers and not provide help to customers. These same metrics can now measure voice levels, frustration, activity level to extreme detail, verbiage, emotions, etc. It can build a spreadsheet report on who is a good worker vs bad. Now what it doesn't consider is if the employee is having a bad day, going through a divorce, or something terrible that may be affecting them. Tech doesn't care and will flag you as a bad employee if you drop below a threshold. And it remembers.

On the flip I have seen a demo of AI being used for emergency routing. Say someone calls with their cell to report a fire. The same AI tool with the right integrations can look where the caller is calling from. Pull up cctv or activate police cameras near. Identify if other calls in the immediate area are reporting issues. An example I saw within a minute of calling in the system would be able to provide all the info that the dispatcher needs to know even if the caller couldn't tell them where. This tech could help save hundreds of thousands from accidents to domestic abuse.

What it boils down to is not the technology itself but WHO and HOW it will be used. So for all these people willy neely installing AI on every device because it is free look at recent example of tech being obsolete once it is no use to companies. You are being fed slop to make you comfortable with AI having access to everything, even intimate moments in your house. In the next decade when companies change how they are using AI it will be to late to claw back those freedoms.

Look up what is happening to Nest and Ring right now. Companies want to earn your trust with cheap products and fun but your best interest is not at the top of that list.