this post was submitted on 31 Oct 2025
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Mildly Infuriating
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I had my steam account broken into once. Someone liquidated a bunch of random TF2 collectible shit (I wasn't a collector or anything, so it was mostly the basic unlocks), sold it all for cheap in the auction, and bought a ton of random common cards from one specific account.
Stream refused to reverse the sales, it give me the money from the sold stuff back, even thought it was incredibly obvious which account stole it all. They're not as helpful as they claim
My gut instinct is they're great about account access problems because that can lose a customer for life but not so much for the marketplace because the skins marketplace freaking prints money for them while others interface with it to use it for money laundering and illegal gambling. People Make Games did a really good deep dive into the subject and how it enables literal children to become addicted to gambling, and there really isn't any resources or safetynets set up for children who are addicted to gambling real money for virtual video game items because that's just not a thing most people realize exists at all!
Did they give you your account back?
My underestanding is that they can't reverse market sales as it is a problem that quickly gets out of control. What happens if one of those items were already sold to another innocent third person? What if said person also traded them? How can they know you did not scam the person after a fair trade? etc.
They knew the destination account. They could have, at the vet least, given me back the ill gotten gains. From that account. Yeah they made that same excuse. I found it lacking.