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I like how corporations are people that can legally re identify as something else on a whim.
I went to my bank one time when there was an issue with my mortgage. They weren't honoring part of their original terms, so I went in to talk to them.
They'd recently bought some other local banks and rebranded the whole thing.
I go talk to the mortgage manager and say you're not honoring your terms, and the lady looks at me and says that deal was with the old bank.
I said you are literally the same person I made this deal with, and if you aren't the same bank, why do I still owe you money?
They had been a really great local bank my whole life, and after that, I've never looked at them the same or trusted them all that much ever again. Nearly every business here is some mega chain, and it burns me to see the remaining local companies turn into something just as bad.
That argument is legal horseshit btw, they are 100% bound by the terms of the contract. If they fuck around, it's time to you to seek out a good attorney and sue them if they breach the contract.
It thankfully wasn't anything directly monetary. It was basically an administrative oversight in removing a portion of another property used as collateral. It resolved itself not too long afterward, just not on the originally promised timeline. All the more reason really I took it so personally.
Our whole family has banked with them for 3 generations, including 2 small businesses and back when they were cool we'd get greated by our names as we walked in the door, even for a few years after things went all direct deposit and I rarely had to go in. Then they got bigger and stopped doing all the nice things and events and such for customer appreciation, lots of the old staff left, and then they act crappy to me over something that really didn't affect either of us in the grand scheme of things.
They're still not a bad bank, but that day permanently changed our relationship to me.
It can void the mortgage in some cases, letting them walk away with a free house minus what they already paid.
"oh so we're good then, I'll catch you later"
A luxury not afforded to real people, too.