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That argument is legal horseshit btw, they are 100% bound by the terms of the contract. If they fuck around, it's time to you to seek out a good attorney and sue them if they breach the contract.
It thankfully wasn't anything directly monetary. It was basically an administrative oversight in removing a portion of another property used as collateral. It resolved itself not too long afterward, just not on the originally promised timeline. All the more reason really I took it so personally.
Our whole family has banked with them for 3 generations, including 2 small businesses and back when they were cool we'd get greated by our names as we walked in the door, even for a few years after things went all direct deposit and I rarely had to go in. Then they got bigger and stopped doing all the nice things and events and such for customer appreciation, lots of the old staff left, and then they act crappy to me over something that really didn't affect either of us in the grand scheme of things.
They're still not a bad bank, but that day permanently changed our relationship to me.
It can void the mortgage in some cases, letting them walk away with a free house minus what they already paid.