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Sometime around the mid 2010s, I worked at one of Goodwill's busiest locations in the country. So busy we got calls almost every day complaining about the giant fucking traffic snake of donors blocking streets as they all lined up in their suburban safety bubbles to dump their literal garbage into our blue bins.
Absolute shitbox of a store. Run down, dirty, and always a mess. Especially the shoes and toys section. I already hated retail customers but that really sealed the deal. Just a bunch of broke ass motherfucking customers making broke ass workers days even harder. Two of my full-time coworkers were homeless. Those were just the ones I knew about because I worked by their side every day. Despite our poverty wages and grinding hours, I worked with some genuinely good people who cared about each other. It felt like we were all clinging to each other as we drowned in the rising tide that lifts all boats. None of us had so much as a life raft to rest in. Treading water while we gasped between waves of desperation.
Brian, I know you'll never see this but I hope you're still alive and got the help you needed. Daniel, you are far too intelligent and capable to waste your life there. I hope you got out.
A few times I had to visit the allegedly original Goodwill store. You might think if there's one store corporate cares about enough to put a bit of polish on, it would be that one. But no. It looked like the most dystopian shopping experience imaginable. Crumbling architecture, merchandise strewn all over as if the customers were in a fight for their lives, and just like my store, workers who looked ragged, tired, and barely holding it together inside. And there worked at least one young woman with Down Syndrome who I reckon was making about a third of my not-even-close-to-livable wage of $10/hr. I was starting to suspect this Goodwill place isn't in the business of good will. Then I visited the Training and Education Center which also serves as their corporate HQ in Seattle.
It was modern. Spacious. Clean. Safe. Nobody looked poor or unhappy. Any illusions I might have held about Goodwill were entirely shattered beyond any doubt.
I'll never shop or donate there again and I'll take every opportunity to tell anyone who will listen why they should stop patronizing the most for-profit nonprofit I've ever worked for.
Fuck you, Goodwill. Fuck you forever.
Where would you recommend donating instead?
Depending on your feelings about the Catholic Church, you might look into donating to the Society of St Vincent de Paul.
Where I grew up there were also some smaller independent thrift stores run by neighborhood religious organizations or other nonprofits on their own steam. You might check for any in your area.