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UK here. This is all "free" (i.e. paid for by a significant portion of every paycheck I ever earn via tax).
I phone my GP. They say you have I call at 0830 to get an appointment. Call back tomorrow. I ask for an advance appointment and they say they have nothing for 6+ weeks. So I call back the next day and the line is constantly busy. I get through at 0837 after mashing redial constantly. I'm told the appointments are all gone and I should call back tomorrow again. They suggest "if it's urgent then go to the A&E department"....which is clearly inappropriate for my problem. So I call back the next day. The next day I happen to get through at 0833 and they take my details. I'm told the doctor will call me back at some point later that day. Spend the day watching the phone, but can't answer it because I'm work. Duck out of something really important at work to take the call, I'm told to come to the GP later in the day. Later in the day I have work stuff I can't just leave immediately, so I ask for an appointment the next day. Get told to phone back at 0830 the next day to make an appointment.
I've figured out a way to short circuit the system. There's a national urgent medical line (111) and I have to answer the operator's questions for 20 min (am I bleeding profusely? Am I unable to breathe? Am I going to die imminently?). Finally, they're able to allocate an appointment for my own GP at a sensible time the next day.....apparently thesr guys have access to appointments with my GP which the fucking GP won't give me. Great! I go to the GP to be seen by a FY2 doctor (i.e. 15 months posts undergraduate qualification), this guy admits that he doesn't know what he's doing, that he'll speak to the GP later and phone me back with the outcome later that day. He phones me back later that day saying they don't know what to do so they're going to refer me to a hospital specialist, the hospital appointment should be sent to me in 10 months or so.
The few times I have had to go to the A&E department with my kid, I've taken chargers, entertainment devices, extra coat for my kid to use as a blanket, food (2 full packed meals), water, video game console.......I'm expecting to be there for about 6 hours if things move really quickly.
The state of national healthcare in this country. Thank you Conservatives, for 13 years of record low investment.
111 isn't an urgent line (if it's genuinely an emergency go to A&E or call 999) and from personal experience it takes hours for them to get back to you, at which point you've either already told them your symptoms have got worse, still had no call back and gone to A&E or they get back to you eventually and tell you that you might be fine, but should go to the hospital anyway and sit in a queue for 6 hours so they can make sure it's not actually something serious. NHS 111 is just as useless as the NHS Direct it replaced
For GP appointments that are released on the day, in the morning, you can avoid waiting in a long call queue to the GP by booking the appointment through the NHS app if your GP supports it.
Very much this.
If you live in the UK download the fucking app.
If all the ppl. bitching about the phone lines just used the app. then the ppl that actually HAVE to use the phone lines (digitally excluded ppl) wouldn't have so long to wait \ phone back every day.
Every time I've needed to contact the gp for something I've done it through the app and then I've either been contacted back with advice \ an appt or an onward referral within 24 hours.
If you need help quicker than 24 hours it's an emergency, if you think it's an emergency but don't want to go to a and e it's not a fucking emergency.