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There’s a timer that starts on your call to be done within, say, 20 minutes, and to get you the fuck off the phone. The employee is punished if you’re still on the line, so they have zero incentive to keep the call going. Click. Then who wants to call back to another phone tree to complain about… who was it again?
Protip: take copious notes, and if you are fortunate enough to live in a single-party consent state and are talking to someone who can get results, get a recording.
Just to note, if the line says the call may be recorded for quality control purposes - they gave consent.
Consent is a weird word in the context its used for private recordings. A better word for laypeople would be disclose or notice. In those states you just have to mention that you are recording.
The consent is not an active agreement to be recorded, but a passive consent by continuing the call after the notice is given.
"This call may be recorded" does mean you may record the call.
For training and service quality means they need our help training them to provide quality service
The law requires consent to record. Its not a contract or license to only use it for those things.
My state is single consent and I was recording a call with att once and the rep straight up tried to gaslight me. When I told her that I was recording this, so I can play back exactly what she said, she told me that she's in California and didn't give consent. I laughed and told her that since I'm not sitting in California I don't really care about their laws at the moment.
Fun fact in all party consent states consent is obtained merely by notifying the other party that the call is being recorded.
It's a really weird definition of consent
And almost all calls with a company will start with a line about 'recording the call for quality purposes'. Well, both parties consented after that point, record away!
Continuation of the call past that point is just implied consent.
If you don't consent you can just hang up, but that basically means the deal is "give consent or you get no support".