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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I had a shipment from Amazon recently with an order that was supposed to include 3 items but actually only had 2 of them. Amazon marked all 3 of my items as delivered. So I got on the web site to report it and there is no longer any direct way to report it. I ended up having to go thru 2 separate chatbots to get a replacement sent. Ended up wasting 10 minutes to report a problem that should have taken 10 seconds.
That is on purpose they want it to be as difficult as possible.
If Bezos thinks people are just going to forget about not getting a $65 item that they paid for and still shop at Amazon, instead of making sure they either get their item or reverse the charge, and then reduce or stop shopping on Amazon but of his ridiculous hassles, he is an idiot.
The airline industry does this with hundreds of dollars worth of airplane tickets all the time.
Sounds like everything's working as intended from Amazon's perspective.