this post was submitted on 30 Oct 2025
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Tried to register a Loudly account using my email from Tutamail, but only got "invalid email".

Sent an email asking what was wrong, this was their reply (guess they only accept US emails. And here I thought Loudly was European) :

Hi, Thanks for your email and interest in Loudly! ย  We donโ€™t block any specific email domains, including Tutamail. However, our system uses a service to analyze email addresses and determine whether they are valid and recognized. Occasionally, less common email providers may be flagged as invalid during this process.

We recommend using a well-known email provider (such as Gmail, Outlook, or Yahoo) to ensure smooth registration.

If you have any further inquiries, please do not hesitate to contact us. ย  Best regards,

Your Loudly Team

Music Maker JAM
Loudly

Kudos for quick response, thumbs down for the fix it yourself "solution".

#tutamail

top 22 comments
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[โ€“] n4ch1sm0@piefed.social 62 points 1 day ago* (last edited 1 day ago)

In other words, "we want to make sure our email cookies definitely hit you when you open up our emails, as we are in fact a blood sucking shit stain ai platform that steals music from real artists, we might as well steal your data too."

[โ€“] cabbage@piefed.social 32 points 1 day ago

"We appreciate you want to use our slop service, but unfortunately our email system is guarded by the latest slop technology to prevent any trace amounts of humanity from getting through"

And so the AI slowly slops itself to death.

[โ€“] the_q@lemmy.zip 23 points 1 day ago (1 children)

I'm disappointed you want to use AI for creative endeavors.

[โ€“] meldrik@lemmy.wtf 22 points 1 day ago (1 children)

Thatโ€™s the dumbest thing Iโ€™ve seen lately. You got your own email domain? Too bad! ๐Ÿ˜‚

[โ€“] fodor@lemmy.zip 3 points 7 hours ago

I have my own mail server and it has never been blocked ... If it were, clearly the garbage would have taken itself out. :-)

[โ€“] verdi@feddit.org 15 points 1 day ago

Loudly is slop anyway. Let it die.

[โ€“] cosmicrookie@lemmy.world 13 points 1 day ago

I didn't know about them but I just had a quick look and now have one more reason not to use them.

[โ€“] LesserAbe@lemmy.world 12 points 1 day ago (1 children)

I may have some insight here: in marketing there are third party services which will "verify" an email is legit. They do this by sending an automated inquiry to that email domain's servers. Many servers are set up to respond and verify, "yes this is a real address" or "no, we don't have an address like that."

Catch is that this allows marketers to confirm, yes, my message will reach a real person if I send it here, and they may send spam. So some services intentionally configure their servers to give no response or a less definitive response.

Without looking into it I would bet that's what Tutamail has done.

Still annoying that Loudly doesn't support it, but probably less a question of size/location and more of configuration.

[โ€“] nibbler@discuss.tchncs.de 1 points 22 hours ago

technically it's hard to block those probes. in SMTP (the protocol used to deliver emails to target servers) if the query uses VRFY it's open about it's intensions, but RCPT TO reveals the same information. so the only way to block is an IP based block list. and those I know only list spammers, not probers.

[โ€“] Egonallanon@feddit.uk 11 points 1 day ago (1 children)

Guess they dont want folks with custom domains either then.

[โ€“] nibbler@discuss.tchncs.de 1 points 22 hours ago

custom domains pointing to major providers are good i bet

i mean they'd probably get a lot more customers if they just sent email verification on registeration and purged accounts that aren't verified after 30 days instead of just hardcoding only the big three email providers.

[โ€“] x00z@lemmy.world 7 points 8 hours ago

Reply that this whole interaction has confirmed that your email address is valid and recognized.

[โ€“] ook@discuss.tchncs.de 5 points 1 day ago

Say it more loudly for the people in the back so they know which company to avoid

[โ€“] yojimbo@sopuli.xyz 5 points 1 day ago* (last edited 1 day ago)

I've experienced this with Merlin BirdID by CornellLabs. My suspicion is that they are using some sort of API to verify email existence but only against aboveentioned "big providers". Of course that wouldn't support any of my selfhosted email domains. On the other hand they didn't verify my ownership of said email, therefore I've registered with birds@gmail.com, that I don't control and I sincirelly apologize to whoever does... For my use the account has no value whatsoever anyway. Also, I've checked and my login information are gone from the app now, so maybe the've fixed it already?

Anyway, I'd love to know what "valid and recognized" means. The only thing that you need for mail delivery is a valid MX record and a mailserver sitting on the end of that record. As an admin by trade, I suspect this is not malicious by design, it is just a lousy/lazy developer who trusts the statistically probable answers of his AI agent more than he should. ( Oh - it's an AI app - that makes it almost certain ๐Ÿ˜‡.)

[โ€“] U@piefed.social 5 points 9 hours ago* (last edited 9 hours ago)

The real response is veiled behind the usual corporate lingo. Here's what's actually being said:

You're right. The system is buggy and the IT guys still haven't fixed it. The easiest way around it is to create a disposable address at one of the major email providers. It sucks, but that works. Good luck.

In a way, the response was kinda humane.