this post was submitted on 25 May 2025
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I am not mad about call centre jobs going away
I'm mad they existed in the first place
You're mad that there's someone for you to call at your utility company if there's an issue with your bill or you need to move or cancel your service?
I’m mad that there used to be someone knowledgeable and empowered to help when you called your utility company, and they were outsourced to a call center where people generally can’t help and wouldn’t know how. Where they are tied to simple scripts and generally can’t answer anything else.
Call centers already are the enshittification of phone support. Voice menus is are the enshittification of call centers. Corps focus on ever cheaper without remembering there are customers trying to get help.
Will ai turn this trend around? It’s possible. Or is it just a cheaper way to make the experience yet worse while also getting rid of thousands of of low end jobs?
You'll be here complaining about how you can't find a human with customer support
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You can never fully replace an accountant with AI, you can replace the assistants, the bookkeepers, secretary and other support staff, but the accountants themselves are never going to be replaced. People want something that tells them everything is okey or trust on a certain quality standard. That's why accountants where introduced in the first place.
But man we are still manually entering data from invoices, using basic bank imports that in some countries(cough US) don't even work properly to be trusted in the first place. Invest into AI in the right part of the accounting sector and you can make millions and I have been saying this from before the AI boom.
Edit: nobody likes mindlessly entering transactions, that's why bank connections are basically the standard now. Same for OCR invoice processing and asset tracking.
I feel you, and AI tech has been completely squandered.
My phone knows everything about me and has for the last decade.
It is not able to do a single useful thing for me.
It knows where I go, when I go, what my schedule is, what I buy, what I don't.
It has never been able to suggest anything useful, advise me of a sale on products that I buy, let me know about a vendor in my area that can deliver for cheaper.
It's not able to notice that I'm trying to format text on my screen and I'm entering the same bullet at the front of things. It would never take over and say oh let me copy paste this very obvious task you're doing that even a child could deduce from your primitive actions.
"Transfer all of my image files off of my phone into a folder on my computer, then reorganize all of the photos on my phone into sensible groupings instead of random folders all over the place that have piled up over the years". Not going to happen, because that's useful.
"Hey phone, I'm going out. Take a look at my shopping lists and let me know what stores have what on sale so I can save a few bucks. You know all the stores I go to, because you're watching my every move." Not going to happen, because that's useful.
When AI is implemented into businesses, it's qualified to direct you to an FAQ. Any opportunity to win new customers with high level service is squandered.
I do not hate ai, I detest the fact that the possibilities to improve the lives of people have been completely ignored, while it is primarily implemented as a cost saving measure. Completely short-sighted and fucking useless.
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