this post was submitted on 12 Mar 2025
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New survey suggests the vast majority of iPhone and Samsung Galaxy users find AI useless – and I’m not surprised (www.techradar.com)
submitted 13 hours ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world
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A survey of more than 2,000 smartphone users by second-hand smartphone marketplace SellCell found that 73% of iPhone users and a whopping 87% of Samsung Galaxy users felt that AI adds little to no value to their smartphone experience.

SellCell only surveyed users with an AI-enabled phone – thats an iPhone 15 Pro or newer or a Galaxy S22 or newer. The survey doesn’t give an exact sample size, but more than 1,000 iPhone users and more than 1,000 Galaxy users were involved.

Further findings show that most users of either platform would not pay for an AI subscription: 86.5% of iPhone users and 94.5% of Galaxy users would refuse to pay for continued access to AI features.

From the data listed so far, it seems that people just aren’t using AI. In the case of both iPhone and Galaxy users about two-fifths of those surveyed have tried AI features – 41.6% for iPhone and 46.9% for Galaxy.

So, that’s a majority of users not even bothering with AI in the first place and a general disinterest in AI features from the user base overall, despite both Apple and Samsung making such a big deal out of AI.

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[–] desktop_user@lemmy.blahaj.zone 4 points 12 hours ago* (last edited 11 hours ago)

maybe if it was able to do anything useful (like tell me where specific settings that I can't remember the name of but know what they do are on my phone) people would consider them slightly helpful. But instead of making targeted models that know device specific information the companies insist on making generic models that do almost nothing well.

If the model was properly integrated into the assistant AND the assistant properly integrated into the phone AND the assistant had competent scripting abilities (looking at you Google, filth that broke scripts relying on recursion) then it would probably be helpful for smart home management by being able to correctly answer "are there lights on in rooms I'm not?" and respond with something like "yes, there are 3 lights on. Do you want me to turn them off". But it seems that the companies want their products to fail. Heck if the assistant could even do a simple on device task like "take a one minute video and send it to friend A" or "strobe the flashlight at 70 BPM" or "does epubfile_on_device mention the cheeto in office" or even just know how itis being ran (Gemini when ran from the Google assistant doesn't).

edit: I suppose it might be useful to waste someone else's time.