this post was submitted on 12 Mar 2025
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New survey suggests the vast majority of iPhone and Samsung Galaxy users find AI useless – and I’m not surprised (www.techradar.com)
submitted 13 hours ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world
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A survey of more than 2,000 smartphone users by second-hand smartphone marketplace SellCell found that 73% of iPhone users and a whopping 87% of Samsung Galaxy users felt that AI adds little to no value to their smartphone experience.

SellCell only surveyed users with an AI-enabled phone – thats an iPhone 15 Pro or newer or a Galaxy S22 or newer. The survey doesn’t give an exact sample size, but more than 1,000 iPhone users and more than 1,000 Galaxy users were involved.

Further findings show that most users of either platform would not pay for an AI subscription: 86.5% of iPhone users and 94.5% of Galaxy users would refuse to pay for continued access to AI features.

From the data listed so far, it seems that people just aren’t using AI. In the case of both iPhone and Galaxy users about two-fifths of those surveyed have tried AI features – 41.6% for iPhone and 46.9% for Galaxy.

So, that’s a majority of users not even bothering with AI in the first place and a general disinterest in AI features from the user base overall, despite both Apple and Samsung making such a big deal out of AI.

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[–] PeteWheeler@lemmy.world 6 points 12 hours ago (1 children)

AI is useless for most people because it does not solve any problems for day to day people. The most common use is to make their emails sound less angry and frustrated.

AI is useful for tech people, makes reading documentation or learning anything new a million times better. And when the AI does get something wrong, you'll know eventually because what you learned from the AI won't work in real life, which is part of the normal learning process anyways.

It is great as a custom tutor, but other than that it really doesn't make anything of substance by itself.

[–] nickwitha_k@lemmy.sdf.org 1 points 4 hours ago

The fact that I can't trust the AI message to be remotely factual makes that sort of use case pointless to me. If I grep and sift through docs, I'll have better comprehension of what I'm trying to figure out. With AI slop, I just end up having to hunt for what it messed up, without any context, wasting my time and patience.