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Not being able to unpin email chains unless you change it to non-threaded replies, select all, unpin, then go back to threaded replies like a civilized lifeform. Otherwise it just repins the chain when it refreshes.
Our office also uses teams phones which still don't have a way to show missed calls. We literally cannot call people back if we don't get to the med room phone in time.
Oh wow, you may have just solved the issue I've been having with email chains I pin coming back! I'll have to give that unpin trick a try--thank you! That workaround shouldn't be necessary, of course, but I'm happy to have another option to try to unpin some of the long-past-relevant conversations that have been pinned in my inbox for over a year ๐
And thank you as well for the info about Teams phones. Some folks at work floated the idea of switching to Teams phones instead of our current VOIP setup, but if they don't show missed calls, I'm glad that idea never came to fruition!