this post was submitted on 27 Feb 2025
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honestly, this is brilliant. Not only is it going to make it easier to understand people with really thick accents -- I've worked with lots of Indian people before (hotel industry) and I still get tripped up from time to time, especially over a crappy phone line -- but it'll also probably cut down on a lot of the racist shit they may take from customers. I can imagine the average call center employee with a thick accent takes a fair bit more abuse than call center employees who speak without an accent.
on the other hand, this might also make it harder to identify a scam call immediately if this becomes commonplace. Not that perfect English speakers aren't also capable of scamming you, but, usually the scam callers aren't perfect English speakers.
My Filipino wife, with a strong but perfectly clear accent, gets called Indian all the time and they ask for someone American.
Racists will be racists. I've been called anything ranging from Indian to French. One especially racist guy got very angry that I didn't get offended at him making fun of my pencil mustache.
For context, I'm Mexican. You'd think people who legitimately believe their country is being taken over by Mexicans would have heard enough of us to at least recognize the accent.
Sorry you have to deal with that
Thanks! I've been out of customer service for about 5 years and the last thing I did was literally closing people's bank accounts for harassment so I guess it all evened out and the end?