this post was submitted on 22 May 2025
140 points (96.7% liked)

Technology

70275 readers
4068 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

founded 2 years ago
MODERATORS
L3s@lemmy.world
enu@lemmy.world
technopagan@lemmy.world
L4s@lemmy.world
L3s@hackingne.ws
L4s@hackingne.ws
140
Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. (kffhealthnews.org)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
17 comments fedilink hide all child comments
 

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

you are viewing a single comment's thread
view the rest of the comments
[–] Wanderer@lemm.ee 1 points 8 hours ago

Honestly in some ways this is such a stupid solution to the problem.

When it comes to cost saving or on the other side of the coin efficiency. The most useful thing is to remove it not make it cheap.

We should be looking and giving people very good and easy alternatives elsewhere were they don't need call centres at all.

I called my doctors a million times to book an appointment and if I could have done it all online I would have. This is how many times I called:

Went to hospital and Dr told me book drs appointment.

  1. called to book

  2. they call back asked futher questions

got one (got told to come back by doctor)

  1. can't book that doctor for the future call up first thing in the morning at our busiest and we can rush you in. (I then got a job so needed to book)

  2. we have no staff call back when we do (didnt say when)

  3. called. We have no appointments call be next week. "Can I book that Dr"? "I don't know. You'll have to call back Tuesday"

  4. I'll call back next tuesday.

This isn't fixed with an AI this is fixed by me being able to book an appointment online. If the Dr needs to give me a slip for one booking approval to not be abused so be it. Receptionist doesn't need to know my business so fuck them.