this post was submitted on 22 May 2025
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Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. (kffhealthnews.org)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
17 comments fedilink hide all child comments
 

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

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[–] atticus88th@lemmy.world 3 points 10 hours ago

I recently had a good experience with one of these where I was able to schedule an appointment for a contractor. They actually repeated my info back to me to make sure it was correct and I understood it.

So many times receptionists are either hard to understand or make a fuck up on some simple task.