this post was submitted on 22 May 2025
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Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. (kffhealthnews.org)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
17 comments fedilink hide all child comments
 

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

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[–] toastmeister@lemmy.ca 4 points 1 day ago* (last edited 1 day ago)

Its either this or people in India. Once one company does it the price of that good falls and the CPI prints more money entrenching the shrinkflation.