this post was submitted on 22 May 2025
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140
Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. (kffhealthnews.org)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
17 comments fedilink hide all child comments
 

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

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[–] VagueAnodyneComments@lemmy.blahaj.zone 13 points 1 day ago (1 children)

They literally tried this last time and called it "AI." They used Siri clones to replace receptionists but they sucked and that's why call centers became the norm.

[–] reiterationstation@lemm.ee 1 points 1 day ago (2 children)

Hmmm years back they were using mturk and underpaying for a bit.

But the ai is good for like 95% of questions people ask.

[–] VagueAnodyneComments@lemmy.blahaj.zone 5 points 1 day ago

Buddy if you want to talk to an AI be my guest but don't act like 19/20 people find them useful as phone receptionists unless you are going to post a detailed study to that effect. 👍

[–] lightnsfw@reddthat.com 3 points 12 hours ago

If I'm going to have to talk to a computer just put it on a fucking website. There are 0 circumstances where I ever want to speak to a machine.