this post was submitted on 07 Dec 2025
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You must have gotten a bad rep or something. I had a very similar situation, first with a lighthouse and then the headset itself. They replaced both free of charge, only asked that I send the broken ones back both times. Even sent me free shipping labels.
I think I did. Went back and forth on a support request about 20 replies deep and just gave up on any hope they would help me.
Honestly surprised me given everyone else's experiences I read about back then.
It is what is I guess. Glad everyone else seems to have been treated well though