this post was submitted on 07 Dec 2025
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[–] Euler_eix@lemmy.world 4 points 2 days ago* (last edited 2 days ago) (1 children)

Totally untrue that they will replace faulty hardware. Was one of the first people to buy the Index. After a year the headset just stopped displaying any video.

Tried everything to fix. Even reached out asking for hardware documentation so I could fix it myself. They don't provide the documentation and they refused to fix or replace the headset.

Basically stole $1500 from me.

Everyone is excited to buy the new VR headset they are making but I'm steering clear.

[–] aphonefriend@lemmy.dbzer0.com 8 points 2 days ago (1 children)

You must have gotten a bad rep or something. I had a very similar situation, first with a lighthouse and then the headset itself. They replaced both free of charge, only asked that I send the broken ones back both times. Even sent me free shipping labels.

[–] Euler_eix@lemmy.world 1 points 1 day ago

I think I did. Went back and forth on a support request about 20 replies deep and just gave up on any hope they would help me.

Honestly surprised me given everyone else's experiences I read about back then.

It is what is I guess. Glad everyone else seems to have been treated well though