this post was submitted on 07 Dec 2025
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BTW the way refunds work is that steam withholds the money for a month to pay refunds with it. The publisher has no say, they just get gross - 30% - VAT - refunds.
Also giving refunds is required by law in some countries, it's not like valve invented it out of the goodness of their heart.
Australia sued them into their current refund policy
They did not need to extend that to countries like the US.
Is this supposed to be a negative?
Well the op said it was out of their own pockets, this is saying that op's claim is fake.
The fact that you immediately got weirdly defensive about it tells me you think it's a negative, and I agree since this policy applies equally to EA garbage as it does for your cute little indie game.