this post was submitted on 03 Dec 2025
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No more gmail? My switch to European alternatives. (eurotechguide.com)
submitted 1 day ago by Sunshine@piefed.ca to c/buyeuropean@feddit.uk
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[โ€“] ragepaw@lemmy.ca -2 points 1 day ago (1 children)

My experience with Proton was not great. I signed up, with the intention of switching. Had some IRL stuff come up, so while I was using it, I hadn't migrated everything and it was a good thing I didn't. I had a password issue. I couldn't sign in. I admit, I should have setup the recovery email, but I'm a dumbass.

So, I opened a ticket, and in the end, they couldn't help me. Even though I had the recovery phrase (which didn't work), and I had the email verification they sent me with the date, time and header info showing it came from them to me, and the mail ID. Even though I had that, they wouldn't consider it proof that I setup the account and wouldn't recover it for me.

And because they won't reuse email addresses, I lost my email address.

To me, the only part that was my fault was not setting up a recovery email. I still have my username and password in my password manager. But not being able to recover it, when it just stopped working, and I couldn't get my account back, is on them.

[โ€“] iturnedintoanewt@lemmy.world 11 points 1 day ago* (last edited 1 day ago) (1 children)

Nope... I'd still say it's on you. They really go for zero knowledge encrypted email. You are the only owner of any and all ways of recovering your account. And under no circumstances they should have any way to access your files or emails. This obviously increases privacy... But also the risk of losing everything.

Tuta also blocks reusing addresses. It also screwed me because i used one for a quick test, and i didn't properly keep the credentials. Now i can't use that address ever again. I guess it makes sense to avoid impersonation.

I'd say if this is not your threat model, you might want to check less restrictive options, maybe mailbox.org.

And don't get me wrong, I have a long list of pet peeves with Proton. But i think that part works as designed.

[โ€“] ragepaw@lemmy.ca 0 points 1 day ago

When they say they can recover it, but will not recover it, it is indeed on them.

Especially since, I have the password. It didn't work and my recovery phrase didn't either. That's a technical issue. Something happened to my account.

And they told me that the email they sent me about the account validating it was mine, was not proof enough that the account was mine. Still on them.