this post was submitted on 29 Nov 2025
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Mildly Infuriating
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Enterprise is straight garbage right now.
On a work trip to Georgia, they gave me a car with a nice big gash on the front passenger sidewall. I didn't see it when I picked it up as it was at night and the airport garage was dark and I only noticed it the next day coming out of the factory, after driving all the way from ATL to Suwanee. (~45mi/70km) I wasn't going to risk a trip back to the airport, so I spent 2-3 hours calling around to try to exchange it at a closer store; a lot of it being on hold and getting hung up on. None of them had any inventory (most were pick-up only) and no one even seemed concerned at all when I told them about the gash.
Eventually I got tired and annoyed of the BS and went to the closest store and told them to just take the car back as I got a rental elsewhere. (Hertz had a full inventory, right across the street and the service was huge amount more personable and friendly.)
Oi, and here's the gash.
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Yikes, I wouldn't drive that either
Shit I would. Then wreck that fucker into a ditch and get me some "Enterprise Capital"
Complete opposite experience with me. Only ever have used Enterprise and it's great and consistent.
Hertz on the other hand...I booked a car at a hertz location and it never showed up, complete ghost location too it didn't even exist. Called for so long to never being able to speak to a representative. Called the nearest real Hertz and they told me to fuck off.
I would seriously reconsider Hertz
While I do believe that you may have received some decent service, that is a bit of a surprise to me. But that's not my reason for recommending against them.
No, I would dissuade you from them just to keep you from getting unnecessarily arrested. Hertz has a bad habit of claiming their customers have stolen their vehicles. I presume this is due to very poor tracking on their part.
I personally witnessed this, although I did not get arrested fortunately. They called me two weeks after returning the car to ask if I planned to return it. They called me two more weeks after that again.
I've seen reports for years since then of people in the same situation getting arrested after Hertz reported the car stolen.