this post was submitted on 19 Nov 2025
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Pro tip: when your customers don’t like your product, it’s not their fault. It’s yours, and the appropriate response is not complaining or incredulity that people don’t like it. The appropriate response is to change the product or scrap it completely.
"The customer is always right" might get misused a lot, but it is correct in this instance.
If a lot of your customers don't like something, it's not something wrong with the customers.
One of the older variations of the expression is, "The customer is always right in matters of taste." Here we're talking about reactions to reality, so it doesn't quite apply directly, but still, these people are probably honest about what they feel.