this post was submitted on 31 Oct 2025
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Mildly Infuriating
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I don’t know I’m not buying this whole thing.
My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.
The first paragraph sounds strange and not how they would typically start an investigation response.
They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.
That just reads very strange. They don’t talk like that.
Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.
And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.
This message looks bogus to me.
Oh come on! I’m sure that all genuine Microsoft support emails start with “Greetings [customer name]”…