this post was submitted on 07 Sep 2025
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If an LLM can't be trusted with a fast food order, I can't imagine what it is reliable enough for. I really was expecting this was the easy use case for the things.

It sounds like most orders still worked, so I guess we'll see if other chains come to the same conclusion.

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[–] Link@rentadrunk.org 0 points 2 days ago (5 children)

Surely if the person making the order sees 18,000 waters they would think, hold on this doesn’t seem right maybe I should ask the customer if they really want 18,000 waters?

The same applies for the ice cream with bacon on it which was mentioned in the article. I believe a lot of these could be resolved with a bit of common sense.

[–] grue@lemmy.world 7 points 2 days ago

The same applies for the ice cream with bacon on it

Does it, though? Unlike the 18,000 waters, if I were working a drive through I wouldn't even blink at an order for bacon ice cream. Heck, I might make a little extra to try it for myself!

[–] FauxLiving@lemmy.world 7 points 2 days ago

Sure, in the most extreme cases it would be obvious to the crew. But simply making mistakes at a higher rate than humans will result in a lot of unhappy customers.

[–] Evkob@lemmy.ca 4 points 1 day ago

If you think bacon on ice cream is weird enough to cancel an order, I can only imagine you've never worked a customer service job.

[–] Bronzebeard@lemmy.zip 2 points 2 days ago (1 children)

Sure, but how do you distill this into a rule a computer can follow? "Suspicious" is not an objectively measurable thing that a program can just check against

[–] TheRagingGeek@lemmy.world -2 points 2 days ago

Think the easiest way would be to collect order data for at least a good number of months if not a couple years and feed it in and use that as a baseline of what a typical human order looks like, anything that deviates too far from that baseline needs to be handled by a human until someone can validate it as a good order, though I imagine you could get false positives for new menu items unless you set a reasonable instruction for items that have never appeared in the dataset before.

[–] SaveTheTuaHawk@lemmy.ca 1 points 17 hours ago

The same applies for the ice cream with bacon on it

Have you never seen what Americans eat? Bacon Creaminators are excellent.