this post was submitted on 17 Mar 2025
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Google Hijacks Restaurants Booking System Leading To No Reservations Being Available. (www.seroundtable.com)
submitted 18 hours ago by Tea@programming.dev to c/technology@lemmy.world
25 comments fedilink hide all child comments
 

Imagine you own a restaurant and you get all your reservations online through your booking system; you even tell people to book online when they call, via an automated message. But then, all of a sudden, Google decides to hijack that booking link and replace it with Google Assistant's calling feature.

So instead of Google linking to the booking system you selected, let's say OpenTable booking integration. Now Google uses Google Assistant to try to call the restaurant and speak to a person. But no person will answer the call, the call goes to a message to tell people to book online. So the next thing that happens is that Google gives up calling, thinks there are no reservations available and tells those trying to book online that there are no reservations available.

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[–] MadMadBunny@lemmy.ca 3 points 10 hours ago* (last edited 6 hours ago) (1 children)

No. I’m a client-facing small business owner and entrepreneur. And a former restaurateur.

I absolutely rely on the tools and sites such as Google and Facebook and Instagram to operate.

There are no other viable alternatives to reach potential visitors.

And don’t take kindly being called a fucking idiot "entrepreneur" by a nobody who cannot understand the reality us entrepreneurs face right now.

[–] sunzu2@thebrainbin.org -3 points 10 hours ago (1 children)

Do you view yourself a being part of the capital owning class?

Did you support last 30 years of "pro-business" economic policy bestowed upon us?

[–] Seleni@lemmy.world 6 points 9 hours ago

I think you might need to brush up on your reading comprehension, and maybe your empathy. You’re coming off a bit condescending her. e