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Microsoft wouldn't look at a bug report without a video. Researcher maliciously complied.
(go.theregister.com)
This is a most excellent place for technology news and articles.
I've had an antagonistic relationship with a vendor like this, it's awful. In my case the vendor was supposed to be a fast moving tech startup - the only thing that moved fast there was the revolving door of engineering talent coming and going.
Even worse, my boss had been convinced by their founder that he had all this pull with the company, and since the company was super cool, that made him super cool, and I dunno if you've ever tried to criticize something that has made a middle aged nerd feel cool for the first time in his life, but let's just say it was not a fruitful endeavor.
The number of things I effectively fixed for them via email, the abominations I had to construct to work around the things they refused or failed to fix...bad times.
Oh god, the comments I put in the code, explaining what I was doing and why, and how to test that the product had been fixed before changing my code, because I just knew some junior codebro was going to come in and think, "I should clean this code up!" and they'd have no idea why it wasn't working anymore ....
Thank you for your comments.
Nothing irritates me more than walls of code without any comments and the "cOdE sHoUld bE sElf-DoCuMenTiNg" attitude. No, it's impossible to describe complex industry-specific processes by naming your variables and functions nicely.