this post was submitted on 10 Jul 2025
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There’s a long tradition of sending candy in tech repair packages. It harkens back to Swedish Fish Theory. In big retail “GeekSquad” types of stores where many repairs are done off-site, some techs realized that repairs and RMAs were completed much faster when they included a bag of candy in the box. The idea is that if you treat the RMA receiver as a human instead of a faceless entity, you actually get prioritized service from them. They’ll expedite your shit even if you didn’t pay for it, simply because you were nice to them and they want to return the favor.