this post was submitted on 07 Jul 2025
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AI agents wrong ~70% of time: Carnegie Mellon study (www.theregister.com)
submitted 2 days ago by eli001@lemmy.world to c/technology@lemmy.world
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[–] eatCasserole@lemmy.world 2 points 2 days ago (1 children)

I've had to deal with a couple of these "AI" customer service thingies. The only helpful thing I've been able to get them to do is refer me to a human.

[–] Ulrich@feddit.org 3 points 2 days ago (1 children)

That's not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.

[–] eatCasserole@lemmy.world 1 points 1 day ago

Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.