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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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Yes, that's why I'm amazed that any of them figured out the stupidity of their previous decisions.
It comes from that massive disconnect that people are largely unaware of, which is the assumption that people ~~purchase~~ e:invest in businesses to help run them more efficiently and become more profitable.
That really has very little to do with it! It's a giant shell game. I believe the initial investors came in to disrupt our company, to prime it for fire-sale later. To make us so incredibly uncompetitive that we effectively had to shut the doors. It worked!
People who do this should be judged by the employees of the companies they screwed, and when found guilty, should be shipped to an uninhabited island to fend for themselves for the rest of their lives. The island should be livable, but just barely.