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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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There was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada's written policy. The judge made them honor the guidance generated by the chatbot:
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416