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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
Always bet on the technology that porn buys into (not financial advice, but it damn sure works)
Are porn sites replacing staff with AI though? Not content since that comes from contributors for the most part, but actual porn site staff.
No idea honestly.
Oh my God... The best/worst thing about the idea of AI porn is how AI tends to forget anything that isn't still on the screen. So now I'm imagining the camera zooming in on someone's jibblies, then zooming out and now it's someone else's jibblies, and the background is completely different.
They're trying to use AI to take over the overseas jobs that took over our jobs.
I feel no sympathy for either the company, the AI, or the overseas people.
It does make me smirk a little though.
Why not the overseas people?
Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn't online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they're at least as good as level 1 support because those guys are checking to see if you're the type to sniff stickers on the bottom of the pool.
That can be accomplished with basic if-else decision tree. You don't need the massive resource sink that is AI
Plus the halucination risk.
Whenever I call in to a service because it's not working, when I get stuck talking to a computer, I'm fucking furious. Every single AI implementation I've worked with has been absolute trash. I spam click zero and yell "operator" when it says it didn't hear me or asks for my problem, and I've 100% of the time made it through to a person. People also suck, but they at least understand what I'm saying and aren't as patronizing.