I am genuinely having a hard time with my Gen Z employee. I have to go through everything step by step each time and it just seems like nothing sticks. I even create documentation for him and he just can't follow it fully.
I'm truly baffled and any advice is welcome.
If getting the cert is part of your goals or part of your work, then you need to tell your boss you are willing to put in the work during business hours. Anything work related outside of business hours requires overtime pay.
If these certs are not part of your goals/work, then I would suggest talking with your boss about incorporating them in.
I was giving him positive reinforcement his first year (honestly thought it would work with him to reinforce the good things he does), this year is the brutal truth year.