this post was submitted on 02 Dec 2025
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The article has more in depth discussion than the excerpts that I've pulled here, please give it a read if you are curious

VANCOUVER - Maya Cassady was just two months away from graduating high school with honours when she obtained her mental health records through a freedom of information request.

Just hours after reading the contents, which included doctors' ponderings about a diagnosis, the 17-year-old took her own life.

It was March 30, 2023. Since Maya's death, her mother, Hilary Cassady, has become an advocate for youth mental health, raising flags about young people using FOIs to access their charts — and risking misinterpreting the contents.

Cassady said she believes Maya concluded her mental health condition was untreatable, after reading terminology about her case that was never discussed with either of them.

And while the Office of the Information and Privacy Commissioner of B.C. said the head of a health authority could block the release of documents deemed potentially harmful to a recipient, it said it would "not be possible" to screen all requests.

Cassady said the emergency room psychiatrist who saw Maya on the visit that was the subject of her request did not even know she had sought the records.

In most of B.C.'s health authorities, including Vancouver Coastal Health where Maya was treated, people can request their medical records without the consent of a legal guardian starting at age 12.

Cassady said she was unsure when her daughter made the FOI request, but believes she collected it from the family mailbox the same day she died.

The request, Cassady said, focused on a four-day stay at Lions Gate Hospital in February 2023 after an acetaminophen overdose that a doctor believed was an "impulsive" suicide attempt by Maya.

Cassady said her daughter's friends reported seeing her reading the FOI documents and Googling terms on her ferry commute to school from Bowen Island, off West Vancouver, and again during her spare period later that morning. She died later that day.

"She had given up hope when she felt that her diagnosis was untreatable — that was the response when she Google searched some of the terminology in the report," Hilary said of her daughter.

She said she drew that conclusion after looking at her daughter's phone in the days after her death, trying to piece together her state of mind. She said one of the last search results that showed up in the teen's phone browser was that her symptoms were "untreatable."

"That is etched in my brain," she said of the word, sure of what she saw but noting that she has not been able to duplicate the search results since.

Cassady said her daughter searched, "Is persistent depressive disorder lifelong?" She also looked up terms, including "axis II traits" and "bd-ii," which most commonly refers to bipolar II, her mother said.

The chart also classified the girl's "admitting diagnoses" as "chronic dysthymia vs unspecified depressive disorder," and said the teen was "not acutely suicidal."

Cassady said Maya had been diagnosed with major depressive disorder but neither of them had been informed of most of the other terms included in her chart, including the working theory she may have undiagnosed borderline personality disorder.

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[–] HertzDentalBar@lemmy.blahaj.zone 63 points 2 days ago (1 children)

Ok so rather than making mental health supports better and removing th stigma of having mental health issues we just blame the ability for people to have access to data about themselves. Sounds like the parents and the system failed the poor kid. They were going to keep trying to kill themselves unless they actually were given the help they needed.

[–] BCsven@lemmy.ca 15 points 2 days ago (1 children)

It's terrible that this happened, but I think a docs notes from a 4 day stay don't make an accurate full picture of the persons underlying issues. So it would be difficult to diagnose from that event alone, and the other diagnosis may have been more accurate.

I guess it depends on if she had follow up care after the incident.

I think being in that sort of state is going to make anything you read from the doc come in as a negative bias. Parents really should be consulted as FOI is handed over, so they can discuss together.

[–] HellsBelle@sh.itjust.works 29 points 2 days ago (1 children)

Most parents would be googling terms the same as this girl was.

A better solution is for physicians to be open about what they're writing/typing ... and offering the patient an opportunity to read - and discuss - everything right then and there.

That's what I was taught by my prof in university in BSW.

[–] BCsven@lemmy.ca 6 points 2 days ago
[–] BC_viper@lemmy.world 15 points 2 days ago (1 children)

Sounds like she was just looking for a reason if this was the second attempt. She would have found another if not this one.

[–] HellsBelle@sh.itjust.works 5 points 1 day ago

She was looking to understand what was written in the hope she would see light at the end of the tunnel.

Unfortunately afaik not one province pays physicians/psychologists to sit with a patient (for as long as it takes) to discuss anything.

And that is the failure of our healthcare system.

[–] fourish@lemmy.world 9 points 2 days ago (2 children)

The FOI wasn’t the issue, it was the contents. Doctors should understand that patients can get this info and always be very careful about what they include.

[–] otters_raft@lemmy.ca 14 points 2 days ago

Since doctors/staff communicate to each other in a shorthand, and it would be very difficult to make all that internal communication written in an accessible way. We would likely need a separate team of people transcribing and adding context to all the notes.

What might be a good first step is freeing up healthcare capacity to respond to patient's inquiries. After that, if we can set up some way of communicating the available resources to the person who FOI's the medical records, they can get in touch if they have questions.

[–] Naz@sh.itjust.works 8 points 2 days ago

Poor girl. Rest in peace.

[–] AGM@lemmy.ca 7 points 2 days ago* (last edited 2 days ago) (1 children)

I didn't even know that was possible. /goes to FOI own medical records

[–] jaselle@lemmy.ca 10 points 2 days ago

You probably don't need to. You can just access it via health gateway.

She may have spared herself a large amount of pain and agony and made a rational choice by dying. Many people with borderline personality disorder struggle for decades in misery and then end things decades later. The limited pleasure in those decades may not be worth the immense pain many feel. Perhaps she was highly rational and made an autonomous decision to terminate her suffering.

The problem isn't open information, the problem is they actively concealed information from her and didn't list possible treatments, leading her to be shocked when she read it. Psychiatrists need to be open with patients and not hide things in records hoping they aren't discovered by patients. She could have been discharged with something listing rule-out diagnosis and treatments for each one.

Psychiatrists also overly emphasize a dogma of brains being unable to change because it's more profitable to have lifetime patients, and this shapes how patients think about their possibilities. If an expert says you're always going to be broken, very few will challenge that.

[–] bearboiblake@pawb.social 1 points 1 day ago (2 children)

Most psychiatrists are fucking quacks. I'm firmly of the opinion that the state should just allocate every man, woman and child $50 a month for person-centred therapy. Not trash like CBT or EMDR.

[–] Timecircleline@sh.itjust.works 2 points 1 day ago (1 children)

I'm very curious, what makes you call CBT and EMDR trash?

[–] bearboiblake@pawb.social 1 points 19 hours ago* (last edited 19 hours ago) (1 children)

To be clear, this is just my opinion, and it's based on my experiences with psychiatrists as someone with pretty severe PTSD and other mental health issues.

Neither of those approaches tackles underlying emotional issues. They're popular because they give an easy-to-follow framework for "treating" very complex emotional issues. CBT is especially bad IMO, because it's more like teaching people how to mask and distract themselves from the effects of emotional issues rather than actually resolving them.

EMDR is like a "one neat trick" approach to tackling trauma, as if moving eyes around is some sort of magic spell to reverse trauma. In my experience, trauma is treated through reprocessing traumatic memories, and while EMDR does focus on reprocessing memories, it's a brute force approach, rather than a careful and measured approach, where emotional issues are slowly and steadily unpicked at a pace which is comfortable to the client.

[–] Timecircleline@sh.itjust.works 1 points 13 hours ago (1 children)

Fair enough. I'm sorry those weren't helpful for you, I also found CBT to be less helpful than DBT and family model therapy.

I know a lot of trauma-exposed professionals that EMDR has been life-changing for, so I was really curious where that opinion came from. I think it has a lot of merit- like that one study that demonstrated the Tetris effect is helpful for reducing PTSD after a critical incident. A good professional won't move to EMDR until the client is ready to tackle the memories, I know for some it's been 6 months before talking about the original issue that caused them to seek out therapy. Every time you recount the traumatizing event it can retraumatize, so tackling it too soon (or needing to go through it over and over so workers comp can pay for the therapy you need after getting traumatized at work) is dangerous.

[–] bearboiblake@pawb.social 2 points 1 hour ago

EMDR absolutely can be used by professionals, but where I live, it is used exclusively and very rushed. You are given a pre-allocated block of, say, six sessions, where you are expected to pretty much immediately get into the traumatic memories from the first session, and if you are resistant, you're told that you are wasting time.

That's why I hate EMDR, because it is held up as the "evidence-backed" method and thus professionals are functionally forced into rushing it, because the insurance provider won't pay for the likely months or years of therapy it takes to do therapy in a safe and healthy way.

Again, just from my own personal experience and that of my friends who have been through it.

[–] WarlockLawyer@lemmy.world 1 points 23 hours ago

Emdr has one of the best records out there. What is your basis for calling it trash?