this post was submitted on 13 Jul 2025
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But a Reddit post from 11 days ago from an apparent Rogers employee affected, claimed they were one of the more than 1,000 laid-off agents paints a different picture.

“I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once,” the person wrote.

They claimed they were told to stay silent. “Why has management specifically told us to stay quiet and not to go to the media about this? Because they know this is wrong on so many levels.”

The post accuses Rogers of using workers to train an AI tool introduced last year—under the pretense of helping them—only to later replace them with it. “We were exploited and taken advantage of,” the employee claims.

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[–] Reverendender@sh.itjust.works 31 points 15 hours ago (2 children)

All these companies are gonna backtrack so hard on this AI fucking around when the find out part kicks in. And fuck them.

[–] zqwzzle@lemmy.ca 24 points 14 hours ago

Can’t wait for the next incident where a chatbot gives out wrong info and they get taken to court like the Air Canada case.

[–] audaxdreik@pawb.social 2 points 11 hours ago

I want to believe this so bad, but they have a death grip on AI. They're too heavily invested.

I don't foresee a massive rehiring spree, I see them slowly giving up only the minimal amount of ground while still clinging tot he AI products they overly invested in. It's gonna be brutal ☹️

[–] floofloof@lemmy.ca 16 points 13 hours ago (2 children)

I abandoned Rogers years ago after they billed me for a service that they then told me wasn't available, and denied me a refund. It took a total of 7 hours on the phone to their customer service and eventually losing my temper so badly I was yelling before they made any effort to sort it out. Since then they've been sending reps to the door who all assure me their customer service is totally transformed and much better than before. I always told them I doubted it and would never return to Rogers. Seems my instincts were right.

[–] lemonySplit@lemmy.ca 6 points 13 hours ago (1 children)

Ya totally, maybe give Shaw a try. Oh wait. /s

[–] hefty4871@lemmy.ca 2 points 2 hours ago

Don't be dumb, shaw is owned by Rogers. Try Fido. /s

[–] lost_faith@lemmy.ca 1 points 2 hours ago

I had issues with rogers doing the same harassment to me. I told them if I got 1 more phone call or 1 more piece of mail addressed to me I was going to charge them with harassment. There has never been a call since, and for 6 months i received no mail from them, then in month 7 I guess they assumed I had moved by then as the normal junk with Resident started again.

[–] bigfatzero@lemmy.ca 13 points 11 hours ago* (last edited 11 hours ago)

Rogers recently purchased our local wired cable/internet provider. Service has shit the bed as expected. Signal drops regularly where it was very consistent before. Cell service has also deteriorated to the point that I can see the cell tower from my house but have no signal now.

We were happy with our little provider now we have to find another. Luckily there are a few left serving our rural community.

Fuck the telcos and the government's that consistently keep them safe from competition.

[–] Thedogdrinkscoffee@lemmy.ca 12 points 11 hours ago (1 children)

I want to see Telus, Rogers, Bell and Videotron Merge. Then get nationalized into the public provider they were always supposed to be.

[–] Kaput@lemmy.world 1 points 1 hour ago

Wait Vidéotron if doing fine . There expensive but have actual customer service.

[–] rekabis@lemmy.ca 4 points 12 hours ago

Companies will absolutely ignore advance examples like Klarna in the minuscule possibility that things will work for them where it has always previously failed, and that they will profit massively from it.

Klarna got lucky in that they backed out just in the nick of time. Other companies will not, and either collapse from leaving users or a failure to hire back staff quickly enough.